Private Hire Company of the Year 2014 T: 01235 812345

FAQ's

Here are the answers to some commonly asked questions. If you have a question that's not answered please complete our contact form or call 01235 812345.

How early do I need to book my taxi?

How much advance notice do I need to give if I am going to Heathrow, or Gatwick or Stansted?

How much time should I allow if I am going to Heathrow?

How much time should I allow if I am going to Gatwick?

How much time should I allow if I have to go to Stansted?

Will I receive confirmation of my journey?

Do you have a fixed price policy?

How do I pay?

Could you take a party of 10 or 20 visitors to our annual golf event or dinner/dance, and then bring them safely back?

We have three important visitors tomorrow all arriving at different airports. Can you meet each one and bring them to our offices?

Do your cars have wi-fi?

Can you take a disabled passenger and their wheelchair to any destination?

Can one of your drivers take me shopping and collect me when I have finished?

What is your cancellation policy?

If I’ve booked one of your cars but I suddenly get delayed who do I contact, and will I be charged if the driver is already on his way?

What will happen if my connecting flight or train is delayed?

If my visitor’s flight is delayed will you still be able to meet them?

I feel safer with women drivers. Can you provide a female driver if I ask for one?