Here are the answers to some commonly asked questions. If you have a question that's not answered please complete our contact form or call 01235 812345.
We recommend that you book as early as you can. We can always amend a booking should your plans change.
We prefer to have an airport booking the day before. If you need an early morning drive it is advisable that you book it by mid-afternoon the previous day to ensure that your driver is properly rested.
However, if you do need to book a car at short notice call our customer team on 01235 812345.
We prefer clients allow 90 minutes, ensuring a safe, comfortable transfer.
We prefer clients allow 2 hours, ensuring a safe, comfortable transfer.
We prefer clients allow 2.5 hours, ensuring a safe, comfortable transfer.
We aim to respond to all enquiries made via the website or by email within one hour. We may contact you by phone, so we can discuss timings and travel arrangements. All bookings will receive a confirmation email with a booking reference number.
All our airport transfers have fixed price quotes available in advance, which cover all parking and waiting time charges. Our seven seater vehicles are available for a 20% surcharge.
You can pay on the day by cash or by card – we accept all major credit and debit cards. To find out more see our payment options.
Yes, we have expertise providing transport for formal events.
Certainly, we can co-ordinate transfers from multiple locations.
Not currently, but all executive cars have phone chargers available for most makes.
Yes, please visit our page on wheel chair accessible vehicles for more information.
Yes, we can. If you speak with our team we will advise on whether it is more cost-effective to make a single booking or two separate bookings.
If possible, tell us of any changes to your journey 24 hours in advance of your previously arranged pick-up time. Because we have a large fleet we can usually manage any changes to customers’ travel plans.
We only charge a fee if the journey has started. However, a full day booking may be subject to a charge if we get less than 12 hours notice due to driver scheduling costs.
Please call our customer services team on 01235 812345. As long as we haven’t commenced the booking you won’t be charged, however if a car is on its way you will be charged for mileage accrued.
We monitor flights into the major airports in the South East and Midlands, and we use real-time road traffic updates, so your driver will know of any travel delays on flight paths, roads and rail. A delay may mean that you have to change your travel arrangements, which we can usually accommodate easily. That means one of our drivers will be there to meet you in spite of your delays.
Yes, because we monitor all flights into the major airports in the South East and Midlands. One of our drivers will be there to meet your visitor.
We will always strive to meet this request. Unfortunately our drivers are predominantly male and scheduling a female driver may be an issue.